FAQs

Here are some answers to our most frequently asked questions.  If your question is not answered below, please use our contact us page and we will usually respond within 48 hours.

Wrapper Questions

Label Questions

Design Questions

Photograph Questions

Order Questions

 

What kind of chocolate do your wrappers fit over?

All of our candy bar wrappers fit over a 1.55 oz. Hershey's® Chocolate Bar (regular size candy bar)

As an alternative to a full wrapper for the new Hersheys® chocolate bar, you can use our medium wide label. This self-adhesive label is designed to cover the front of the new Hersheys® chocolate bar wrapper with your personalized information.

I have something specific in mind that I didn’t see on your web page. Can you design a wrapper for me if I tell you what I want?

Yes. There is no additional charge for us to custom design a wrapper.  Just tell us what you want and we’ll design a wrapper for you at no additional charge. We’ll even send you a proof (via email) to approve your wrapper. If you have an image already (such as a business logo), you can send it to us either via email or in the mail and we can scan it and put it on your wrapper as long as it’s not copyright protected.

Can you scan a photograph and put it on a wrapper for me?

Yes. If the photo is already scanned, you can upload the photo to our system at the end of the order process or anytime from the order status screen.   If not, then send the photo to us via regular mail (Favorite Announcements, 901 Spillane Court, Roseville, California 95747). We'll scan it and return the photo unharmed with your completed order. Please DO NOT CROP the photo. We will crop and scale the photo for the wrapper/label. If you scan the photo please make sure the resolution is 150 dpi or greater for best print quality. There is a small additional surcharge of $0.10 per wrapper for photo wrappers/labels. Due to the size constraints, photos are available on our large wrappers and bottle labels only. Try not to send photos printed on textured paper. Our scanners will pick up the texture and cause the picture to print speckled.  All photos submitted for use must be in compliance with all copyright laws.  Please obtain a copyright release and submit it with your completed order when using photos taken by a professional photographer. We must receive a copy of the release from the photographer before the wrappers and/or labels are printed.

Can you do the "HERE SHE IS" or "HERE HE IS" or "HERE THEY ARE" wrappers?

Unfortunately, no.  The "HERE SHE IS", "HERE HE IS", and "HERE THEY ARE" wrappers are trademarks licensed to Homestead, Inc., a subsidiary of Hershey Foods Corporation. We are unable to use any designs that resemble a Hershey's candy bar wrapper.

However, we have a large selection of custom designed birth announcements and wedding themed products. Remember, if you don’t see something you like, we will happily design a wrapper for you at no additional charge.

What type of paper do you use?

We feature a bright white, high quality glossy paper.  This premium laser paper provides a high image contrast that brings out the vibrant colors of your custom designed wrapper.  We tested many papers and found this one to be the best for printing and wrapping the candy bars.

What methods of payment do you accept?

Favorite Announcements accepts checks, money orders, Visa, MasterCard, American Express, Discover, Paypal, and Amazon Pay.   Please note, if payment by check is chosen, we will hold the order for 10 business days until the check clears.

What method of shipping will be used to mail my order?

We ship all orders via the US Postal Service First Class Mail, which takes  5-7 business days. Upgraded shipping can be requested via the US Postal  Service Priority Mail delivery, which usually takes 2-3 business days to arrive at its destination.  However, it is not uncommon for orders to take up to a week to arrive once mailed (APOs can take up to a month).   For upgraded shipping requests, we use USPS Express Mail delivery.  With upgraded shipping, your order usually arrives within 1 to 2 days once it has been mailed.  We rely on common carriers to handle the delivery of our product, so once the order is mailed, we have no control over how long it takes to arrive.  Once we have your approval, your order will be shipped within one week. There is NO  ADDITIONAL CHARGE FOR RUSH ORDERS.

Once I place my order, how long does it take to arrive?

Favorite Announcements will send you a confirmation of your order and FULL COLOR PROOF via email within 48 hours of receiving your order. Once we receive approval of the order and image file, AND payment in full,  orders are shipped within 1 week via priority mail.

How do I place my order?

Browse the web site and choose a design you like. Then add the design to your cart and use the secure checkout to place your order. 

We prefer to have a hard copy of your order to help prevent typos and misspellings.  If you have any questions, you can call us at (916) 771-9151.

I have some other questions. How do I contact you?

Call (916) 771-9151 or use our contact us form. We have a quick response time via email.

I have specific theme colors in mind.  Can you match them for me? 

If you send us a swatch or sample of your colors, we will try to match them to the best of our ability. There is no extra charge for color matching.   Please note: Due to the different settings on individual monitors, it is often hard for us to show you the true color of our products. All images have been optimized to look their best on a variety of different platforms, browsers, and monitors.

When I order wrappers, how do I wrap them?

With all completed wrapper orders, we provide easy to follow wrapping instructions. All you need is some time and a glue stick or double stick tape.

Do I need to add sales tax?

California residents please add sales tax to all orders.

I added a label to my cart, chose my colors and text, and provided my wording, but how come I'm not able to view the proof?

A proof of your personalized product (wrapper or label) will be emailed to you within 48 hours of receiving the submitted order. All proofs are hand-crafted by our graphic artists to meet your specific requirements and then emailed to our customers. At that time, any additional changes by the customer may be made. Orders are NOT printed until final approval is made by the customer. We want to ensure 100% satisfaction of the final product. Please be sure to check your email provided with the completed order since we do not print until approval is received. 

I just placed an order and now I can't view my order online, what happened?

You did not register or create an account during checkout. We are unable to process an order or email a proof from a customer who does not create an account since we will not have their contact information. Since your Visa or Mastercard is not charged until the order is approved, you may change your mind after viewing the proof and will not be billed for the order. Please be sure to let us know if you are approving the order, making changes, or cancelling. We want you to be satisfied with the final product and are happy to make modifications as long as the order has not been printed.

Can I use different fonts on the front and back?

Yes.  On the order form just indicate the font you would like to use on the front and the font you would like to use on the back of the wrapper.  You can visit the font choices page for the list of our standard fonts.

Can I use a solid background on my wrapper, label or sticker?

Yes. Most of our designs can have a solid-colored background. All orders are printed in-house using a high-end, color laser printer. When placing your order, please request the background color you want printed on your design. 

I have a specific font in mind.  Can you use my font?

Yes.  We have a large collection of fonts available.  Visit our font choices page for a list of our standard fonts.  You may also contact us if you have a specific font in mind.

What is the turnaround time?

Upon receipt of your order, we will send you a confirmation and image file to proof your order within 48 hours. Once you approve the image and we receive payment in full, orders are shipped within one week. All orders are shipped via Priority Mail which can take up to a week (or LONGER) to arrive at its destination. To expedite delivery of your order, you can request Express Mail 1 to 2 day delivery.

Why is there a copyright statement on my printed product?

All of our products are copyrighted by Favorite Announcements®, Custom Favors and www.customfavors.com. We place a copyright statement on all products we print and the placement of this mark is clealy shown on the proof of the product sent during the product review process. When reviewing the proofs before printing, please notice all portions of the design, what is displayed is what is printed except for the PROOF mark across the front of the product.

How do I return my product for a refund?

The products we offer are highly customized for each customer. We make every effort to guarantee you are happy with your order through the following procedures:

  • Detailed order form to capture the desired designs and customizations
  • An image proof mailed to the user before anything is printed
  • Required approval of the image proof and order information before the order is printed
  • Verification of the address and Payment information before the order is shipped
  • Monitor carrier until the product is delivered

Since this process relies heavily on the interaction between our staff and the customer, it is imperative we have an e-mail address that is valid and is checked often.

We understand that mistakes do happen so we offer the following:

We guarantee that we will create your order as requested, and that your order will arrive in excellent condition. If you are not satisfied for any reason, we will work with you to make it right. Please contact us at 916-771-9151.