Returns Policy
The products we offer are highly customized for each customer. We make every effort to guarantee you are happy with your order through the following procedures:
- Detailed order form to capture the desired designs and customizations
- An image proof mailed to the user before anything is printed
- Required approval of the image proof and order information before the order is printed
- Verification of the address and Payment information before the order is shipped
- Monitor carrier until the product is delivered
Since this process relies heavily on the interaction between our staff and the customer, it is imperative we have an e-mail address that is valid and is checked often.
We understand that mistakes do happen so we offer the following:
We guarantee that we will create your order as requested, and that your order will arrive in excellent condition. If you are not satisfied for any reason, we will work with you to make it right.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
All orders are shipped via US Postal Service Priority Mail from our facility in Roseville, California. The confirmation you receive after your order has been accepted will contain a quote of your order total. You can upgrade your shipping to Express Mail (1 to 2 day delivery) for an additional fee (Express Mail delivery is available for orders shipped to the US only).
We rely on common carriers to handle the delivery of our product, so once the order is mailed, we have no control over how long it takes to arrive. With Priority Mail, most orders arrive in 2-3 days, but it is not uncommon for orders to take up to a week or longer (APOs can take up to a month). With Express Mail delivery, most orders are delivered 1 to 2 days after they are shipped.